Windows 10 Adobe Acrobat not listed in default programs

Posted at 9:46:55 PM in Software (15)

Windows 10 comes with it's own app for opening PDF files. It is also part of Microsoft's new browser: Edge. If you have the Adobe's reader installed, it usually does show up in the list of default programs, but Adobe Acrobat X Standard does not. When Windows 10 reverts the default PDF reader back to it's own app, it becomes a real problem to restore the correct default program.

If you have Adobe Reader installed and that's the software you want to open PDFs with, it should show in the Default Programs selection out of the Control panel. If it doesn't, uninstalling and reinstalling (I installed the latest, DC version) should fix that problem. However, if you have Adobe Acrobat, you don't need to reinstall to fix the program that opens your PDFs. Go to the menu and open Edit/Preferences. On the left side, select General. On that page, bottom option, it allows you to pick the default program to open PDFs. It only shows Adobe products there. On mine, it showed both the reader and Acrobat. It was already on Acrobat, but I still pressed the set as default program and it changed all the icons back to the red Acrobat swirl and set Acrobat as my default software to open PDF files. Going back into the control panel, it still didn't show Acrobat as being a program that I could set as the default software. I'm not sure if this is only a problem with Acrobat X or not, but I've seen this problem on other PCs. I reinstalled the reader because that's free and requires no license. But, I don't think reinstalling Acrobat is so easy to do if you don't have the license handy.

Written by Leonard Rogers on Tuesday, January 19, 2016 | Comments (0)

Windows 10 Free upgrade for Windows 7 and Windows 8 users

Posted at 6:32:24 PM in Software (15)

I've been doing some previewing of Windows 10 and I've been very impressed so far. The Technical preview had very poor performance, but I installed the latest preview on a PC that was originally configured for Windows Vista. It had 3G memory and I dropped a used 500G hard drive into it. The performance was exceptional. I even installed a graphically intense game to test the performance and while it was marginal, I was still impressed because the PC didn't really have enough RAM and the video card was stock and of course the CPU was old and out of date.

One of the features that I liked about Windows 10 was the start button menu is back (sort of), or at least parts of it are. The most recently used apps still show in the Metro mode (panels instead of a list.. I'm thinking panels are much easier to touch with your finger than a list of fine print options), but the menu allows you to navigate the programs much like Windows 7 or Vista. In Windows 8, with the missing start button, my desktop started getting cluttered with programs that I use most often. The Metro panels never really caught on with me and even on a laptop with a touch screen, I rarely if ever touched the screen.

With the free upgrade being offered by Microsoft for Windows 7 and Windows 8 users, It's a great opportunity to take advantage of the new technologies and I can't see any real down sides (except as noted below). See this link for more information on the free upgrade. It won't be available for download until later this year, but Windows 8 users will get a lot out of the upgrade. Windows 7 users my still be reluctant because a lot of features that Windows users have come to love are already there.

One other thing I noticed. Internet Explorer is dead. It's been replaced by Edge which seems to get it's name from the browser using all the windows space to display internet content; meaning the browser fills all the way out to the edge of the window. In full screen mode, there'd be no border. I still prefer Chrome to Microsoft's browser, so I didn't get to really use the new browser much. I struggled for a bit to figure out how to enter a web site. It appears that they have taken the frequent habit of most users who enter the web site they want in the search box instead of the address bar, so there isn't an address bar, per se. In fact, there isn't a place to type on when you open edge (which I could only seem to do from the Metro panel, which isn't gone). You open your web sites in the search function and it will determine if what you want is on the web or on the computer (or both??). My struggles ended when I figured out how to get Chrome installed where I can once again have my address bar.

I'm wondering how radical of a change this will be for web sites that are engineered to work with Internet Explorer. Browsers will inform web sites what browser and browser version they are. Many web sites utilize this information to deliver content or not deliver it and on some of them, they look for the IE and they use a > (greater than) the version, where they don't support IE 8 or 9, but do support 10 or 11, but if the new browser doesn't even report IE, then it doesn't matter what version because these web sites won't even recognize the browser, much less that version. One thing is for sure, you won't be using any version of IE prior to 11 on Windows 10. When Microsoft kills a app (like Outlook Express and the start menu), they kill it permanently.

Written by Leonard Rogers on Monday, June 1, 2015 | Comments (0)

Sage 50 (Peachtree) 2014 Can't Find Data Path for Payroll Update on Windows 8.1

Posted at 5:32:01 PM in Software (15)

Recently did a chat session with a Sage analyst who again, couldn't help me. Our problem was with applying the July 2014 tax updates. We had just installed this PC because the previous windows XP machine had died and rather than move backwards, we decided to use the most current version of Windows, but the Home or non-Pro edition. We're on a Windows 2008 R2 server and all the other Windows XP machines are connecting to the server through the domain. This PC, of course, is not actually part of the domain, but the user account that it uses to connect to the server is a domain account.

We have mapped several drives to the server and Peachtree, during the initial installation mapped an extra drive, the Z drive for u for the data path, but we like to use the P drive. When Sage 50 exits, it tells us we have a payroll update to complete. This annoying message will not go away if we don't apply the update, even if we don't do payroll on that PC, but; this Windows 8.1 PC is the payroll station and a message also pops up when you enter the payroll area, so we had to find a way to install this update.

During the update process we get through to step 4 without a problem. It asks for the program path, and that is provided so we don't do anything but click next. The next screen asks for the data path but only offers the C drive. We tried to use that drive, because we couldn't really find the network path, but that also failed. One topic we looked to to research this before we did the online chat, suggested that once the server has been updated, on the PCs, we can ignore the errors and everything will work fine. That isn't true.

We tried to browse for the path and no network drives showed on the list. Typing in the network drive and path didn't work either. We checked and in the Windows Explorer, the network drives are there with no red X's on them. We even clicked in to the drives and could see the data without any problem. We clicked back and then forward again to see if the network paths would show up. They didn't. The analyst suggested disconnecting the drive and reconnecting it which we did and that didn't work either.

Finally, while the analyst was scratching his head and claiming there were no known issues, I decided to try the UNC path which applied the updates. Then we went back into Sage 50 and found the error message when going into payroll was gone. So we're happy. Just as I was signing off, the analyst asked if there was anything else he could help us with...

Here's the UNC path we used: \\<server name>\Peachtree\company 

Peachtree was the name of the shared folder. company is the subfolder name where all the companies reside. I wasn't sure if we needed to specify the company folder also, but apparently that was not needed.

Hope this helps anyone on Windows 8.1 who might also be having this problem.

Written by Leonard Rogers on Friday, July 11, 2014 | Comments (1)

Credit Memo - Net Credit Due

Posted at 3:11:10 PM in Software (15)

 I submitted a request to Peachtree support about what appears to be an obvious programming oversight. I'm posting to see if perhaps I over looked something. My question is about Credit Memo's in Peachtree 2012 Complete Accounting.  Here is the original question:

     
 

When I'm in the report customization in Peachtree. The money field "Money applied to credit memo" is always empty. No matter if there is a invoice applied, cash applied or a GL applied, it's always zero. Consequently, the Net Credit due is always the full amount of the credit memo and it never matches the credit memo info that we can plainly see on the computer screen.

Please advise

 
     

 At first, they couldn't find the report I was talking about, so I walked them through each step to get to it. Once they found what I was talking about, this was their response.

     
 

I did find the field name “Money Applied to Credit Memo” under form design. Note: this is a form not report.

This field will not show data when printing Credit Memo, you can add the same field in the Invoice form then credit amount applied against this invoice will be printed.

 
     

I'm not even sure why there'd be a field like that in the Credit Memo if it's not going to show data. The same named field doesn't exist on the invoice. Instead, it's called "Money applied to Invoice" and it's only going to show the amount up to the total amount on the invoice. There is nothing to indicate a credit balance.

After thinking this through, I now realize that there's nothing I can do. Peachtree support is basically saying this is the way it's suppose to work. Of course, it's not, but if you tell them there's a problem and they stick their head in the sand, then... that's the way it's going to work, whether it's right or not.

I submitted a rebuttal with a screen shot which I will show here. Basically, the answer they gave doesn't address my issue which was to show the net Credit Due on the credit memo. That's just not going to happen in Peachtree.

Written by Leonard Rogers on Friday, March 15, 2013 | Comments (0)

AVG replaces search engine

Posted at 11:36:37 AM in Software (15)

Recently in all version of AVG from 2011 and up, I have found a recent pop up that has very very tiny options to ignore the pop up and continue. If you delay or accept, it replaces your search page in Chrome and in IE. I believe it also replaces Firefox too. This is annoying, both the pop up and the replacement, but recently, on a PC that never had AVG on it and no pop up, I suddenly found the AVG search engine had replaced my search page, it also replaced my home page which I noticed right away. There was a plug in for AVG which I didn't request or install. I normally search right from the address bar, which in Chrome is called omnibox. Other browsers call it inline searches.  On my next search, I discovered that AVG was now managing my searches as well.

Not sure how it happened, but this just isn't right.

Written by Leonard Rogers on Wednesday, February 13, 2013 | Comments (0)

Avast Anti-virus and CCH Trial Balance software

Posted at 10:06:14 PM in Software (15)

Recently installed Avast Anti-virus Pro at an accounting firm where they used CCH suite of software and found Avast grossly slowed down normal operations. The effect was worse on a Windows 7 32-bit machine that it was on Windows XP. I called CCH tech support who recommended that we exclude the Avision and AW32 directories, but this didn't help. I also disabled the virus checking for all areas and that didn't help either.

The process that slowed down to unusable was in CCH when the user loads Trial Balance from the CCH Tax software using the quick link button. There is little indication that the software is hung and the user clicks around the screen, sometimes breaking the AW32.exe application. Other times, it shows the application is not responding. 

Only solution was to uninstall Avast.

Written by Leonard Rogers on Wednesday, September 12, 2012 | Comments (0)

Open Office database (ooBase)

Posted at 3:13:55 PM in Software (15)

OpenOffice software attempts to give it's users an alternative to Microsoft Office Professional, based on the products included in the OpenOffice package.

OpenOffice   Microsoft Office Professional
 Base    Access
 Writer    Word
 Calc    Excel
 Draw    Publisher
 Impress    PowerPoint
 Math    ???

 One of the greatest short comings in ooBase which is the equivalent of Microsoft Access, is that it isn't equivalent at all. It has no import capability and the one tutorial I could find suggested importing the data into the Calc and then using Cut and Paste to transfer the data from Calc to Base. Awkward to say the least. I can't say how many times I have seen people (especially accounting types) use Excel as a database, so this may make sense to them. However, if your data list has more that 65000 lines, Calc will cut off the data after that and you will have to come up with a work around to get the rest of the data into ooBase. Since I can't get my data into ooBase with any ease at all, then I haven't examined the rest of the software. It is free and for once, I'd say you are getting exactly what you paid for.

Written by Leonard Rogers on Friday, May 25, 2012 | Comments (0)

gotomypc file sync issues

Posted at 4:32:54 PM in Software (15)

I have a user that uses the file synchronization in Gotomypc all the time. Recently, the program started transferring files that they didn't change. A repeated synchronize command transferred exactly the same amount of files. I thought there might be some file caching database that was corrupt and tried to reinstall Gotomypc for that user, but it didn't help. I finally called support and found that there is a bug that they are working on. The problem shows itself when the user tries to synchronize folders with large numbers of files. He said over 100 files, but I wasn't able to verify if that number was hard and fast.  

Written by Leonard Rogers on Thursday, October 27, 2011 | Comments (0)

Quicktime Video Stuttering

Posted at 2:29:54 PM in Software (15)

I have a client with a Dell Vitro 220 which includes an Intel G45/G43 Express chipset video controller and Intel ICH10R ATA AHCI harddrive controller. His video playbacks from MOV files stored on the harddrive started stuttering recently. The sound was fine, but there was jitter or jerky movements on the video being played back through Quicktime. The Quicktime version was 7.6, so I updated it to the most recent, version 7.7 but the stuttering continued.

I noted as I was making adjustments to the preferences in Quicktime that whenever I saved the changes I made, the stuttering stopped during the save, while the cursor hourglass was spinning and then it'd start again after the preferences were saved. I read on this site: https://discussions.apple.com/thread/1041735?start=15&tstart=0 that there were known problems with Nvidia video controller cards and SATA harddrives. This PC didn't have an Nvidia card. However, the last entry where the individual played his MOV files from an attached ide harddrive did not stutter. So I copied the files to my USB thumb drive. The video didn't stutter during playing back.

It seems there are issues with timing. I am yet to find the solution, but at least the problem does seem to be with the harddrive controllers or perhaps the harddrive itself. I will post more as I find it.

The client's PC is running Windows XP, SP3. This particular PCs harddrive has been giving us problems. The PC freezes frequently when Microsoft Outlook 2007 does archive operations and has trouble maintaining an index order. Every other Vostro has worked exceptionally well. Occasionally you get a lemon from Dell and I thought this might be one, but this client maintains huge and numerous Outlook archive files which he searches frequently. Having 20 3 and 4 gig sized files that you are searching could have a greater impact on HD performance, so I didn't research the issue, but it appears that it might be a problem.

 

Written by Leonard Rogers on Tuesday, September 20, 2011 | Comments (0)

AVG Upgrade not Possible

Posted at 11:52:15 AM in Software (15)

I've always ordered my upgrades via the internet. AVG has installed a system whereby an emailed quote from a sales person will block ordering the product upgrades on the internet. The message I get is "Upgrade not possible It is not possible to upgrade this license number. For further assistance, please contact AVG Customer Services." Of course, following that link doesn't help. You get the contact information for tech support who cannot help you. Instead, I got an argument on the logic that if I called them, then I might as well make a second call to the AVG sales team. The argument made no sense at all, since I didn't want to call anyone, I was forced to make a call, even though the first call was useless.

I am now on my 5th call to AVG in an effort to get back my ability to order from the internet. Every support rep has either hung up on me or passed me to a number that disconnected me. I really upset the last guy. When I asked for the ability to order from the internet, I could hear him banging around the phone headset before he managed to hit the cradle. From that reaction, I'd say there are a lot of irritated customers that don't want to talk to a sales person to order their product. It seems counter productive to offer a product over the internet and then force your customers to call to place the order. When I finally started writing down names, meaning I had to ask them specifically what their name was, did people start responding without being rude. Yes. I'm an irate customer. Yes. I'm upset that my normal convenient process was upset without me knowing how I might fix it. Yes. It bothers me that the link to AVG Customer Services misleads and misdirects.

My order process is: look online for the amount that it will cost me to upgrade. Compare that to what a sales person is offering me. In the 6 years I've been using AVG, the sales teams have never offered a better price. Make my decision and get approval to order and then make the purchase through the most convenient and/or cost effective means. Getting over this most aggravating bump in the road has been extremely frustrating.

One reason I don't like sales people to handle the orders is their constant spam. Especially if you decide not to go with a particular product, the spam from them is never ending. I deleted the original quote not knowing that I was blocking my ability to order from the internet. I ended up talking to the person who sent me the quote. He said he could unblock the web order issue, but at the same time offered an additional 10% off. So for the first time, the sales team is making an offer that beats what I can get off the web site. The sales rep says that the extra 10% off will save me $100.00. That would be an awesome savings. But it was hell to get there.

I don't understand why a company would block people from using a common avenue to order their products and insist that you talk to a person and do the purchase over the phone. Admittedly, I have registered on the web and was unable to login to renew because AVG changed their processor or change the web and didn't bring over customer records. Also, there is a time and a place for everything. When I needed to change the number of users on my account, I had to talk to a sales rep who easily fixed it for me. That is not something I have to do year. What I don't want to deal with is the upsales. I don't want to have to deal with a slick sales person who will try to get me to buy something I don't want and don't need. One of the reasons I have gone with AVG is that they sell antivirus software; just antivirus software. I don't have to get all the extra bells and whistles. I like the windows firewall. I don't need to buy that from anyone. I like other software to handle spam, I don't want that in my antivirus software. I don't care if the firewall or the anti-spam software is 50% off this month only. I'd still be spending more money to get the 50% off. So it's just easier to go to the store and click to renew what I already have and leave it at that. 

This additional complication is making life more difficult for everyone, customers and sales teams. And it has caused at least one customer to completely abandon AVG and go with another antivirus provider.

 

Written by Leonard Rogers on Tuesday, September 20, 2011 | Comments (1)

Peachtree Cannot Open Company.dat

Posted at 4:12:09 PM in Software (15)

Had a problem today with Quantum 2009 (we'll be upgrading in a couple of weeks).  All the other workstations were able to log into Peachtree without any problems. However, on the controller's PC, Peachtree would not even get to the login screen nor would it allow selecting a different company to open. The error message kept repeating, Cannot open F:peachwcompany.dat. This file doesn't exist in that directory. 

After clicking okay twice, Peachtree exits. I checked the network path. That was okay. I checked the datapath in the PTX160.ini file. That was okay, but I changed that path and added a new network drive that pointed to the same place, but the error kept coming up on the F drive even though the datapath was now different... Frustrating. Options in information files that doesn't work.

I looked around in the registry file to see if any path entries were present that might be over riding.

Basically, the registry is in peachtree/16/options. The last company file opened entries (there are 3, description, long and short) were all cleared out. We removed all History from Company0 to Company9 and changed the registry entry to open last opened company from 0 to 1. When we browsed for the company, it read the .ini file and opened the new drive I indicated in the ini file. According to support, that problem will never happen again as long as we don't select to automatically open last used company.

Written by Leonard Rogers on Monday, September 19, 2011 | Comments (0)

Peachtree Visual C++ 2008 SP1 error message

Posted at 10:31:55 AM in Software (15)

Right after the August update for Peachtree Complete 2009, the first attempt to run the Payroll tax forms for city taxes, an error message popped up indicating that a Microsoft Visual C++ SP1 runtime files needed to be upgraded.  The error message provided a link to install those runtime files.  

I was surprised by the pop up and looked up what I could find, but all I found was entries poking fun at C++ from back in 2007.

The message say "Microsoft Visual C++ 2008 SP1 runtime files required" and then provides a link to download it. The file that you download is named vcredist_x86.exe from http://www.microsoft.com/download/en/confirmation.aspx?id=5582

I didn't have to exit Peachtree.  After installing that program from Microsoft, I went back to printing the tax forms and didn't get the error message the second time around.

Written by Leonard Rogers on Wednesday, August 3, 2011 | Comments (0)

ghostscript timed out error 1008 using Bullzip

Posted at 11:18:45 AM in Software (15)

Found the solution to this problem at the Bullzip forums.  See the link below.

 http://www.bullzip.com/phpBB/viewtopic.php?t=6635

The problem was to change or add a setting to settings.ini, but there was no indication where to find it.  The above article shows it's in

C:\Documents and Settings\<user>\Application Data\Bullzip\PDF Printer.

Written by Leonard Rogers on Wednesday, February 16, 2011 | Comments (0)

local.cf for spamassassin in copfilter is blank

Posted at 3:50:15 PM in Software (15)
I suddenly started getting a bad listing in the spam quarantine.  The subject field had the first 10 to 15 characters cut off so I couldn't tell what the spam score was.  When I looked at the contents of the spam mail, it had a very log description of spamassassin's findings starting with: 
 
"Spam detection software, running on the system "ipcop.<mydomain>.com", has
identified this incoming email as possible spam.  The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email.  If you have any questions, see
the administrator of that system for details."
 
So I did a little research on that message and found that 
report_safe 0
in the local.cf file must be present.  When I looked in that file it was empty.  I had another copfilter running on the same network that I copied over, but how did local.cf get wiped out?  
 
Note: 02/24/2011 - After some research, I could not find a cause for the file being empty.  Thank goodness I had a file to put in over it, but I imagine that not may places will have two IPCOP servers running that saved me on this server.

Written by Leonard Rogers on Tuesday, February 15, 2011 | Comments (0)

Quickbooks PDF printing issue

Posted at 9:58:57 AM in Software (15)

One of the biggest issues in upgrading to Windows 7 that I've experienced is with 64bit drivers, old printers, all-in-one printers, scanning and Quickbooks pdf printing.

This the reason from the QuickBooks support pages: "The QuickBooks PDF Converter settings are not compatible with some settings on some 64-bit versions of Windows 7, Vista, or XP operating systems." (This link also has the link to the solution that I used today.) 

In a previous installation, the customer was using QuickBooks 2009 and upgraded to QuickBooks 2011 and that fixed the problem.  Upgrading to the lasted release is the number one recommended solution, but not everyone is willing or able to do that. Today I used the QuickBooks PDF Diagnostic Tool on a QuickBooks 2008 installation.

When I ran the tool, it opened a DOS window with the message, Please wait while the diagnostic checks for issues.... and then indicated that I should test QuickBooks and if I couldn't create a PDF or email a PDF document from within QuickBooks then I should follow the steps on the web page that would open shortly.  When I clicked OK, the web page opened, but the diagnostic didn't close.  Normally I'd click the diagnostic DOS screen closed and try the test, but I left it open this time thinking that it may actually be monitoring the PDF creation process. 

When I opened QuickBooks, the PDF creation worked fine and I was also able to send PDFs via email without a hitch.  This worked very nicely.  Kudos to Intuit.  

When I closed the web page, the diagnostic also closed, so apparently it was monitoring the status of that window.  The only thing I noticed was the PDF printer for QuickBooks was set as default which caused problems with other printing.  I set the original printer back to being default and QuickBooks continued to work correctly.  All is well that ends well. 

Written by Leonard Rogers on Wednesday, December 22, 2010 | Comments (0)