HP Officejet Pro 8500 910A Server 2003 install FAIL

Posted at 9:48:18 PM in Installations (49) | Read count: 1379

One of the great frustrations of IT is chasing one's tail around and around in circles. Nothing drives me up a wall more that starting a simple job and then because of poor support from the vendor, I have to try every machination to try and get something done. Such is the case with the HP Officejet Pro 8500 910A install. It was just a simple network install. Nothing to it, right?

Well, the problem is, if you pick the server 2003 driver for this printer, it isn't the right driver. Well, it is, but the executable won't let you install it. I get a pop up after downloading the 45Meg file and running the install, it says computer does not meet the following system requirement(s). Hogwash! I just selected the OS I wanted the driver for, but noooo. HP had to give you a driver that doesn't work for Server 2003. You have to install it for XP, Vista or Windows 7, but not server 2003. I tried downloading the driver for server 2008 WS32, but it's the same driver. I'd bet that it won't install on that server either (if there is such a server).

Finally, I just created a port for the IP address that printer is on and then located the driver inf in the temp location where previous failed attempts stored the file with the "have disk" button and installed the driver that way. The system took it. But it's retarded that a job that should only take 15 minutes took over an hour.

Written by Leonard Rogers on Saturday, September 15, 2012 | Comments (0)

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