win 7 64 bit HP laserjet 1020 install

Posted at 5:13:12 AM in Hardware (8) | Read count: 604

What a pain.  If you go to the HP web site and enter the HP Laserjet 1020 as your printer and then pick Windows 7 64-bit for the OS, it gives you drivers that it claims are compatible with Windows 7 64-bit.  Not so.  

The drivers are actually for Vista 64.  The z-7 zip file complains that it won't run on a windows 7 64 bit machine and to contact the vendor.  So you end up having to use winrar to extract the files.  Then when you run setup.exe, you get a similar message that says it's not compatible with Windows 7 64-bit.  Very frustrating, since HP offered the driver as a solution for Windows 7 64-bit.  And yes, I submitted feedback on their web site. 

Finally, I used these instructions on HP's forums that helped a lot.  See:

Be sure to check the video links for a better explanation.  The opening instructions has a lot of assumptions.  I did my install all from devices and printers and there was no install driver from specified location option.  I used the troubleshooting option which worked to reinstall the drivers.  On my system, it had been working.  I don't know if the customer moved the usb cable to another port or what reason it suddenly disconnected itself from the system.  I had a printer driver that indicated it was working, but wasn't and a HP 1020 unidentified item on the devices and printers screen.

I removed the HP 1020 printer and went into print server properties and removed the driver as well.  Then I right clicked on the unidentified icon and selected troubleshoot.  The trouble shooter found the driver and installed it again and it worked.



Written by Leonard Rogers on Saturday, January 29, 2011 | Comments (1)

  1. 1. good

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