Office Move
Well, the move is almost complete. The move consisted of 38 phone stations and 45 network devices. Of those devices 8 were servers and I also moved the mail server. Argosoft was finally not meeting up the the standards I needed so I upgraded to hmailserver. I am having one problem with that. It seems the POP accounts are getting locked by iPhones accessing the same mail accounts as Mac Operating systems. One of those devices checks every minute and ignores the request to check less often.
The biggest problem was moving the phones. We were not able to get the PRI in before our move in date so we had to get a temporary solution and get 12 POTS lines in hunt. However, the main line only has one top path consequently only one call makes it to our switchboard, everyone else gets busy signals. The phone vendor is Telepacific. They have been less than helpful through the entire move. Part of our issue with them is an outstanding T1 circuit which was never connected, but they had been billing us for it even though we told them not to install it. In a company of this size, the IT department doesn't review the bills. It wasn't until a review that the extra circuit was discovered. After pointing out the issue, our relationship with them deteriorated pretty quick. At first they refused to call forward the PRI lines to the new numbers until 2 weeks after out move in date. Part of that problem was that they kept rejecting the Controller's signature as an authorized agent to make such a move. Now that we have the calls forwarded, they used 2 wrong numbers of the 4 we wanted forwarded and I can't seem to get the person taking the order to understand what a top path is. When I talk to the repair department, they have no problem understanding what I want, but won't do it unless the order is submitted via the order department.
I have a 10:00am meeting today to see about just dropping the call forwarding altogether as a fix, but this won't help because our customers will continue calling the old number for quite sometime. It's been 3 days that I've been trying to get these top paths taken care of.
